Refund & Cancellation Policy

Indialoans.net (operated by Credilab Micro Finance Private Limited) acts purely as a Lending Service Provider ("LSP") facilitating loan origination and servicing on behalf of its partnered Regulated Entities ("REs") / NBFCs. Indialoans.net does not provide loans from its own balance sheet. All loan disbursements, repayments, refunds, reversals, and collections are made directly to, or collected on behalf of, the respective Regulated Entity.

Key Points to Note

All refunds are subject to the respective Regulated Entity's (RE's) refund and cancellation policy, the applicable loan agreement, and approval from the RE.
Indialoans.net does not have any independent authority to approve or reject refund requests and acts solely as a facilitator between borrowers and the partnered RE.
Any approved refund may be processed either as:
- A reversal to the original payment source; or
- An adjustment against the borrower's outstanding loan or credit facility, as determined by the RE.
Refunds, reversals, and payment corrections shall be processed in accordance with the applicable RE policy, banking regulations, and NPCI/UPI guidelines.
Indialoans.net shall not be responsible for delays caused by the RE, banking partners, payment gateways, UPI service providers, or other third-party financial institutions.

How to Raise a Refund or Dispute Request

If you believe that:

A payment has failed but your account has been debited;
You have made a duplicate payment;
You have made an excess repayment;
You wish to report an incorrect transaction; or
You seek cancellation during the cooling-off period,

please contact us through any of the following channels:

Customer Support

Support Email

help@indialoans.net

Grievance Email

grievance@indialoans.net

Website

https://indialoans.net/contact-us

Partnered RE Refund & Cancellation Policies

Refunds are governed by the policies of the respective Regulated Entity that has sanctioned your loan.

RE / NBFC Name	Refund & Cancellation Policy
Aasra Fincorp Private Limited	To be updated upon receipt from the RE partner

Note: Refund and cancellation policy links of our partnered Regulated Entities will be published here as they become available. This section will be updated whenever additional lending partners are onboarded.

General Refund Processing Timelines

The following timelines are indicative only and are subject to approval by the respective RE and applicable regulatory guidelines.

Scenario	Indicative Timeline
Failed or Bounced Transaction (Auto Reversal)	3–5 Business Days
Duplicate Payment	5–7 Business Days (subject to RE approval)
Excess Payment / Overpayment	7–10 Business Days (subject to reconciliation and RE approval)
Loan Cancellation during Cooling-off Period	As per RE policy, generally within 5–7 Business Days after approval

Important: Actual processing timelines may vary depending on the RE, banking channels, NPCI/UPI processing timelines, holidays, and regulatory requirements. Indialoans.net shall not be liable for delays beyond its reasonable control.